We accept MC, Visa, American Express, and Discover credit card payments, along with PayPal, if you prefer this method. We also accept money orders and personal checks (your check will be held until cleared).
If a product appears to have a manufacturer’s defect, email our Customer Service department at allstarsport@suddenlink.net for instructions. Please include your name, the invoice number and the problem you are having. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Permission for any return merchandise must be secured from our return department. You have 14 days from the ship date to receive refunds. You must email the refund request to allstarsport@suddenlink.net (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. Packages sent to All-Star Sport Handbags and Purses without an authorization code on the address label will be returned to sender. If you received a different product than initially purchased, the item must be returned with the following: · All original contents (product, manuals, instructions, etc.). · Original packaging. · Original invoice or receipt. Once you receive the return authorization information you can return the product according to the return information for a full refund less shipping charges and a 20% restocking fee at our discretion.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via United States Postal Service (USPS) or any other mail / shipping service for merchandise with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. If you have any questions, please email us at allstarsport@suddenlink.net.
|